Refund policy

At Bella Flaire, we want you to be happy with your purchase. If an item does not meet your expectations, our team is here to help you through the return process. 💕

1. Return Eligibility

Eligible items may be returned within 30 days of delivery.

To be accepted, returned items must meet the following conditions:

  • Unworn and unused

  • Unwashed and unaltered

  • In original condition

  • Free from makeup, stains, perfume, smoke, or other odors

  • With original tags attached

Items that show signs of wear, damage, or alteration may not qualify for a refund.

2. Non-Returnable Items

For hygiene and safety reasons, the following items are generally not eligible for return:

  • Final Sale items

  • Gift Cards

  • Bodysuits

  • Swimwear without original hygiene protection

  • Lingerie and intimate apparel

  • Earrings

  • Personalized or customized products

Final Sale items are not eligible for return or exchange.

3. How To Request A Return

Please contact our Customer Care Team before mailing your item back.

When contacting us, please include:

  • Order number

  • Full name

  • Email address used for the order

  • Name of the item you wish to return

  • Reason for the return

Email: shop@bellaflaire.com

Our team will review your request and provide the appropriate return instructions.

Please do not send merchandise to our business address unless our Customer Care Team specifically instructs you to do so.

4. Return Shipping Costs

For returns due to sizing, personal preference, or other non-defective reasons, the customer is responsible for the return shipping cost.

We recommend using a shipping method with tracking and keeping your shipping receipt until the return has been finalized.

Bella Flaire is not responsible for return packages that are lost or damaged during transit.

5. Refund Process 💰

After your return is received and inspected, we will notify you whether the return has been approved.

Once approved, the refund will be issued to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional time to post the refund to your account.

Original shipping charges are generally non-refundable unless the issue resulted from an error on our part.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide the following information:

  • Order number

  • Clear photos of the item

  • Photos of the packaging, if applicable

  • A brief description of the issue

Our Customer Care Team will review your request and work with you toward an appropriate solution. ❤️

7. Order Cancellation

If you need to cancel or modify your order, please contact us as soon as possible after placing it.

We will do our best to accommodate your request, but changes or cancellations cannot be guaranteed once the order has entered processing or has been shipped.

8. Contact Us

For questions regarding returns or refunds, please contact:

Bella Flaire 📧 shop@bellaflaire.com

15 Cuttermill Rd Great Neck, NY 11021 United States

Business correspondence only — please do not send returns to this address unless specifically instructed by our Customer Care Team.